Hello John,
Thank you so much for your feedback — we’re really sorry to hear about the trouble you’ve had with your return. That’s certainly not the experience we want for our customers.
So we can look into this and assist you further, please get in touch with our team at webenquiries@phase-eight.co.uk with your order details. We’ll do our best to resolve this for you as quickly as possible.
Thank you again for bringing this to our attention.
Kindest regards - Phase Eight Customer Care
