Hello,
I am so very sorry to hear that you received your order in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes. Looking at your order I can see that you have been refunded but if you need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
