Hello,
Thank you for taking the time to provide us with your feedback.
I am so so sorry to hear that the webchat service was not working for you, I can completely understand how frustrating this can be for you. Rest assured this has been reported to the web team to ensure that the service works smoothly as excepted.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
Hobbs Customer Care
