Hello,
I am so very sorry to hear that you received your dress in less than perfect condition. This is not our usual level of customer service at all. If you do need our assistance, please get in touch with our Customer Care Team who will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
