I am so sorry and can only apologise that your order did not arrive in time, we do try very hard when contacted regarding late deliveries to get them to the customer as soon as possible but we are in the hands of the courier companies with this.
To arrive after this time with marks on the item is something that should have been spotted at quality check stage and should not have been sent out so I must also apologise for this.
Hello,
Thank you for leaving such a positive review with us.
We are so happy to hear you are happy with your purchase and found our services quick and easy to use.
Thank you again for shopping with us and we look forward to providing you with this level of service again in the future.
Kind regards
Hi there,
Thank you for taking the time to leave us feedback, we're glad to hear you are had a great shopping experience with us and you are happy with your purchase!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not received your refund for your return.
I can assure you that is not our usual level of service at all.
Please do send a photo of the postage receipt to our customer care email and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
