Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
“Glitter gone everywhere, such a shame that I had to return it, it was a lovely tailored piece, but the glitter was just raining down from it, I had to return the item.”
Hi there,
Thank you for getting in touch.
I am so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Hello,
I am so very sorry to hear that you received your top in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes.
We will be in touch shortly by email to assist you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi, thank you for your Phase Eight review. You received excellent service with quick delivery and a high-quality cowl neck blouse, but it wasn't suitable, and the return was promptly refunded.
Best Regards
