Hello. Thank you so much for your feedback. I am so sorry to see that we have not met your expectations on this occasion. Please do contact us at webenquiries@phase-eight.co.uk to enable us to put things right for you. I hope this has not deterred you from ordering from us in the future as we value your custom. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback. Best wishes
