Hello,
Thank you for taking your time to leave a review. I'm sorry to hear about your poor delivery experience,. That is not the service we strive to provide, and we apologize for the inconvenience caused. It sounds like there was a mix-up with your delivery and the parcel ended up at the wrong address, which is unacceptable.
Thank you for bringing this to our attention.
Best regards,
Hi there,
Thank you for taking the time to leave us feedback. We sincerely apologise for not replying to your email. I am not able to retrieve the email on the system. Please kindly send it to :
webenquiries@phase-eight.co.uk
I am very sorry to hear that your garment arrived with you in the condition it has. This is not up to our usual level of service at all, and I will be passing this on to our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
“Faulty item - cardigan was full of flaws. It was a nice thickness and fit well but there appears to be no quality control because if there was this item would not have been sent to me in the condition it was in.”
Hello,
I am sorry to hear that we have let you down on your order this time.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. If you still need our assistance our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
Hi there,
Thank you for such positive feedback.
We are so glad you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Hi There,
Thank you so much for your feedback We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
