Hi there,
Thank you for your feedback, we're pleased to hear you've had a great ordering experience with us!
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hello
thank you for taking the time to leave this feedback,
I am sorry to hear we had sent you a faulty item, this should not have passed our quality check and is not the usual high level of service you should expect from us, I will raise this with the relevant department.
I apologizee your delivery charge had not been refunded when returning a faulty item unfortunately this is not automatically refunded, I have now refunded this charge for you, an the funds will be back in your account within 3-5 working days.
We look forward to you shopping with us again.
kind regards
