Hi there
We are very sorry to hear that some items arrived creased and the received incorrect trousers. This is not what we would expect, and I assure you this is not common. This is not up to our usual level of service at all, and I will pass this on to our warehouse manager to look into to ensure that this does not happen again.
Kind regards,
Phase Eight Customer Care
That's fantastic to hear! It's always a pleasant surprise when an order arrives earlier than expected, and I'm delighted to hear that you're thrilled with the sweaters. Enjoy wearing them, Happy styling!
Hello there,
Thank you for your feedback. We are sorry for any delay in receiving your refund, our returns period can take up to 12 working days to process so we apologise if this period has been exceeded. I have looked into your order and I can a see the item has now been refunded. Again we apologise for any delay.
Kind regards,
