Hello ,
Thank you for taking the time to leave us your feedback and we apologise that the jumper was in such condition. This is not the usual quality of our garments we can assure you. We have passed this onto our technical team to review for the future. We hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
“Almost lived in it since it arrived, the perfect beige for me it’s not yellowy or orange just a lovely warm grey. The neck falls beautifully and I like the 3/4 sleeves. It’s not very warm but I can layer underneath and can wear in spring and autumn too!
I’ve washed it quite a lot, the material I’m not sure will wear well forever but I will definitely get my moneys worth and be delighted wearing it.”
Hello Mimi
Thank you for taking the time to leave us your feedback and we are very pleased to hear you are happy with our service and products. We hope you enjoyed wearing the items. Your compliment was passed onto our team!
Thank you for shopping at Phase Eight!
Kind regards,
Phase Eight Customer Care
“Arrived damaged due to poor packaging material.
Additional there was a piece of sharp plastic in the collar which I was unable to remove without further damaging the garment.
Fabric felt nice, shame Phase Eight’s customer service was so woefully poor that I have been unable to exchange the item for an undamaged versions. I’ve selected fits small as I can’t select ‘unable to try on’.”
Thank you for your feedback, I am so sorry that the item arrived in this condition, as we never expect items to be sent like this, we carry out quality checks on all dispatched items, but these must have slipped through. we can offer a discount on a faulty item or repair costs up to £20, so please do contact Customer services regarding this issue, or you may return the item free for a full refund.
