Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your order was not received.
Looking at your order I can see that we have been in touch. If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
