Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Good afternoon
Thank you for taking the time to leave a review on your recent shopping experience. We are sorry to learn your postage was not refunded when the parcel went missing in transit. This is not the standards expected here at Phase Eight. This has now been refund. Once again please accept our apologies
