“I ordered my usual size in this item but unfortunately it was too large very boxy fit baggy under the arms and the actual arms too baggy. Such a shame as beautiful looking knitted jacket love the contrasting black and white and the poppers underneath the buttons are genius as other knitted jackets I have you have to force the buttons through which frays the button holes. The jacket is quite short so did not want to downsize”
Hi,
We appreciate your feedback regarding the fit and click and collect service. We apologize for any inconvenience you experienced. Your input helps us improve, and we'll work on addressing these issues. If you need further assistance, please don't hesitate to reach out.
Best regards
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you had a great shopping experience with us!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
“The jacket is lovely however it wasn’t nearly as long on me as shown on the model in the picture. I’m 5 ft 6 inches & fairly normal but on me it came to my waist. It just looked daft and because of the length it made my hips look huge. So back it went.”
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed your new garment. I have passed this onto our technical and website team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
