Hello,
I am sorry to hear that we have let you down on your order this time with your delayed dispatch. Looking at your order I can see that we have resolved this for you.If you still need our assistance please do get in touch and our customer care team will be happy to assist you.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
