Good afternoon - I’m really sorry for the frustration you’ve experienced. Once an order has been placed, unfortunately, we’re unable to add items to it. I understand how disappointing it must be to miss out on the sale offer and free delivery.
Thank you for your feedback, and I’ll make sure to pass it on to improve our processes. If there's anything else we can assist you with, please don't hesitate to reach out.
Hello there, Thank you for sharing your experience with us. I’m very sorry for the delay and the frustration you’ve faced with this return. I understand how upsetting it must have been to wait so long for your refund. We will be reviewing our processes to ensure that a situation like this does not happen again.
I’m relieved to confirm that your refund has since been processed. We appreciate your patience and sincerely apologise for the inconvenience this has caused. If there is anything more we can do for you, please do not hesitate to reach out to us via email. Kindest regards,
Phase Eight customer care
