“Disappointed with this shirt
Poor quality - not what I expected
Also I had to wait 17 days for it to arrive
- really I think I should get a refund for delivery as it was supppise to be between 3-5 days
I emailed twice but very poor response”
Good morning,
Thank you for your feedback. We're really sorry to hear about your disappointment with our delivery service. We understand how frustrating it must be when your orders don’t arrive within the expected timeframe, especially when you've paid for next-day delivery. Please know that we take this issue seriously and will pass your concerns on to the relevant team. We truly appreciate your loyalty over the years and hope to improve your experience in the future. If there’s anything we can do to assist you, please don’t hesitate to reach out.
Kind regards, Phase Eight Customer Care
“This orange paisley blouse was lovely, but it took three order attempts to find a size that fit me. I am normally a size 12/14, I am 5ft 2in. The size 8 fit me properly!”
