Hello,
What a shame that you needed another size, unfortunately as you returned your order it has been refunded. We are unable to offer exchanges for online orders only in standalone Phase Eight stores and subject to availability.
If you do need our assistance, please get in touch with our Customer Care Team who will be happy to help you.
Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hello,
I am sorry to hear that we have let you down on your order this time as you only received two items. Please be assured this is not our usual level of customer service.
Looking at your order I can see that we have been in touch and resolved this for you.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
