“Bag was lovely, and big enough for the occasion I attended. Just needed to be careful when closing the bag, that the chain didn't get in the way, otherwise I think it might break.”
Hello there, thank you for taking the time to leave Phase Eight a review.
I am so sorry to her that we let you down on your order due to being sent the wrong bag, I can imagine hoe upsetting this must have been for you.
I have raised this with my team to ensure this does not happen again. Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience.
- Phase Eight customer care
Hello Carina, thank you for your feedback. I am sorry you have received an incorrect item. Please email us a return receipt from Royal Mail. We could assist you in expediting the process and advise you further.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're sorry to hear your clutch bag was faulty and you needed to return it. We are sorry, we can't offer replacements for faulty goods at the moment, but this is something we are looking into improving so I have passed your feedback on to the relevant team.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hello, thanks so much for the feedback. I am so sorry that your order arrived faulty, I can since see you have been in touch and we have resolved this however, I am so sorry for any inconvenience caused.
