Hi there,
Thank you for taking the time to leave us feedback and we're so sorry that we were unable to fulfil your order. It honestly doesn't happen very often but our website has been receiving an unprecedented amount of traffic lately and we've sold through lines incredibly quickly. It just hasn't had a chance to keep up in some instances. We hope you understand and have a lovely rest of your day.
Kind regards.
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
“Disappointing, frame of the bag was broken and the protective plastic bag had been opened previously so can only assume that this was also ex-display stock.”
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
Your feedback has now been forwarded to our relevant department for further investigation.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
Hi there,
Thank you for taking the time to leave us feedback, we're glad to hear you are happy with your new outfit. I hope you have a lovely time at your Granddaughter's Wedding!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Good afternoon Igor,
Thanks for taking the time to leave us some feedback.
I am truly sorry for our clothes arriving to you in such a bad condition, this is not what we would expect at all and I am ever so sorry this happened to you.
In the extremely unlikely event this was to happen again, please do get in touch with Phase Eight Customer Care as we would love to have had the chance to rectify this for you.
I have sent you an email regarding this but I can confirm no delivery fee was paid for this order, sorry for any confusion.
We really hope you come back to shop with us again real soon so we can show you our usual 5-star service
Best wishes, Victoria @ Phase Eight Customer Care.
