Hello there,
I am truly sorry to hear that you have had a few issues with your recent orders. I can assure you this is not what we expect here at Phase Eight.
I will certainly raise your comments to our team to prevent these issues happening again.
If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
