Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new bag. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Phase Eight Customer Care
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our products and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
“The description of the handbag on the website says "Both functional and stylish in equal measure it features a main compartment with a zip-up fastening". I disagree. The leather is of good quality, but there is NO zip on the very wide main compartment, just a small central magnetic fastening, and the bag is hardly "functional", since it had no internal structure at all - no side pockets. It just enclosed a separate, unattached, plastic zipped purse, like a make-up bag. I returned the bag by post, and rang Phase Eight. The very helpful lady I spoke to agreed that the website description of the handbag was misleading and said that I should certainly have been able to return it via the shop. I'm not sure I'll ever go there again - the attitude of the person there was unhelpful at best. (I haven't given the city where this occurred, in case my experience was just a glitch in a recently opened shop).”
Hello,
What a shame that the bag wasn’t perfect for you and not as you expected.Thanks for letting us know exactly what you didn’t like about it though, this means we can make the design team aware so they can aim to improve future designs. I do hope you’ve been able to find another bag that is a better fit for you.
I apologise that the store were unable to accept your order return for you. If you still need our assistance, please do call our customer care team and we will be happy to help you.
Thank you for taking the time out of your day to provide us with your feedback.
We hope that you will shop with us again soon, as we value your custom.
Best wishes
