Hello, Thank you for taking some time out to leave us some feedback. I am truly sorry to read that our Click & Collect service took longer than expected, we have recently changed from 5-7 working days to 3-5 working days are are doing our upmost best to get customer's Click & Collect orders to store in the specified time frame. Here at Phase Eight, it is extremely important that our valued customers have an enjoyable and smooth shopping experience with us, and I am very disappointed that we have let you down on this occasion.
I do hope you will come back to shop with us again so we can display to you our usual 5-star customer care.
Best wishes, Victoria @ Phase Eight Customer Care
