Hello,
Thank you ever so much for taking the time to leave us a 3-star feedback rating.
I am truly sorry for being unable to have the necklace transferred for you, this is a service that usually works very well for our customers and I truly apologise that on this occasion we could not get this done for you.
I am so pleased you now have the item you wanted and I do hope it is perfect for you!
Best wishes, Victoria @ Phase Eight Customer Care
