Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
Your feedback has now been forwarded to our relevant department for further investigation.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
Hi There,
Thank you so much for your feedback. It's unfortunate to hear that the home delivery experience with Evri didn't meet your expectations, especially after receiving brilliant service in the store. Inconsistencies between in-store service and third-party delivery services can be frustrating. It's disappointing when the overall experience is marred by delivery issues, but I hope your future interactions with the store are more consistent and satisfactory. Have a lovely rest of your day.
Kind regards,
“I did not get a chance to wear it as it was delivered late, even though I paid for next day delievery!
The colour in the picture looks grey when it is actually green!”
Hello,
I am so sorry to hear that your fascinator what not the colour that you had expected. Looking at your order I can see that it has been refunded. We will be in touch shortly by email to assist further.
If you do ever need our assistance, please get in touch with our Customer Care Team who will always be happy to help you.
Thank you for taking the time out of your day to provide us with your feedback and for bringing this to our attention.
Best wishes.
Kay @ Phase Eight Customer Care
Hello,
Thank you for your kind words! We're thrilled that you love the item and were impressed with our fast delivery service. Your satisfaction is our priority, and we aim to provide a seamless shopping experience. If you have any more feedback or need further assistance, feel free to reach out. Happy shopping with us! 😊
Kind Regards
