Hi there,
Thank you for such positive feedback.
We are so glad you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Hello,
Thank you for sharing your feedback regarding your recent purchase. We're sorry to hear that you had to return the hat due to apparent damage. We apologize for any inconvenience this may have caused.
At Hobbs, we strive to provide high-quality products, and it's disappointing to learn that your hat did not meet our usual standards. We appreciate you bringing this to our attention, and we will ensure that our quality control team investigates the issue to prevent similar occurrences in the future.
If you haven't already done so, please reach out to our customer service team with your order details, and they will assist you with the return process and arrange a refund or replacement for you.
Kind Regards
Hi there,
Thank you for your review. I'm sorry that the order arrived in a unacceptable condition and that you had to pay custom fees. This is all resulted from the UK leaving the EU. I will pass on the feedback to the team for review.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi There,
Thank you so much for your feedback We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards
