Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your order was was returned and not yet refunded.
If you need further assistance, please do contact our customer care team, with your order number and proof of posting receipt and we will be happy to help you.
I do hope that this has not deterred you from ordering from Hobbs in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
