Thank you for your feedback,
I can see that several items have been refunded for you, if there is anything outstanding please contact us again with you returns postage receipt.
“I love this bag with its sparkly embellishment. The colour is beautiful and matches the block heel shoes I bought. I intend to wear both with a teal dress I have bought for a wedding.”
Hi there,
Thank you for taking the time to leave feedback, we're pleased to hear you've had a great shopping experience with us! Thank you for being a valued customer.
Kind regards,
Phase Eight Customer Care
“The shoes and the bag are a perfect match to the Jumpsuit I purchased in Fenwicks of Newcastle which is a Phase Eight ( it’s so flattering and the eau d’nil is a beautiful shade”
THank you for your feedback,
As the dress and the jacket were both eau de nil they should have matched, I can only apologise if the shading was slightly different, we would not be able to match exactly as it would require taking every item out in the warehouse to colour match I am afraid, but you are welcome to order another and return the one that least matches.
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your purchase and our service to you. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hello there,
Thank you for taking the time to leave us a review.
I am ever so sorry that the order was cancelled as out of stock, we are working to get the website as up to date as possible and I can assure you this is not a common occurrence.
I do apologise that the dress arrived with dirty marks and was creased on arrival, this is not what we would expect and I have raised this with our dispatch team.
To find out if more stock is expected of items, please do contact us on our live web chat service and we will be happy to check items for you.
I sincerely apologise for the inconvenience and disappointment this has caused.
Kind regards, Phase Eight Customer Care
