Good afternoon,
I’m very sorry to hear about your experience and sincerely apologise for any frustration this has caused. This is certainly not the level of service we aim to provide. Please rest assured that the issue has been raised with the relevant team to prevent similar occurrences in the future.
I can see that your email has been reviewed by one of our agents. Please kindly reply to the email with a screenshot of your proof of postage receipt once the item has been returned. As soon as we receive this, we will expedite your refund.
I sincerely apologise for any inconvenience this has caused and truly appreciate your patience and understanding while we work to resolve this matter. Please do not hesitate to reach out if you need any further assistance.
Warm regards, Customer Care Team
