“One of the earrings arrived so bent the back of the earring could not be put on. I emailed and rang Phase Eight but have had no contact back. As I cannot return earrings I have a pair of earrings that I cannot use but have been charged. Very disappointed especially as I had just purchased a dress for over £120.”
I’m sorry to hear about your experience and understand your frustration. Our wait times are currently longer than usual, but we’re working hard to assist everyone as quickly as possible.
