“So pleased with this hat. Bought to compliment the blue v neck tux style dress from yourselves. The dress is a
Amazing, lovely fabric and drape. Sophisticated and a timeless outfit that will see me through so many special occasions”
Good morning,
We're very sorry to hear about the condition in which your order arrived and the experience you had with our customer service team. This is certainly not the level of quality and care we aim to provide. We understand how frustrating this must have been, especially when preparing for travel. Your feedback is very important to us, and we will pass it on to the relevant teams to help improve our packaging and service. If there's anything further we can do to assist you, please don’t hesitate to reach out.
Kind regards, Phase Eight Customer Care
