Hello,
I am sorry to hear that we have let you down on our service to you on your order this time. If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave feedback, we're so pleased to hear you've had a smooth shopping experience with us!Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
“The trainers look good and the quality is absolutely fine, leather inside and out. I sadly could not keep the trainers because they moved up and down against my heal and rubbed. I think they did this because they were a bit too big for me. I therefore think the trainers are a fairly generous width. I bought a size 4/37 which is my usual size in all makes of shoe.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the fit of your new trainers. I have passed this onto our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Phase Eight Customer Care
