“Stylish and comfortable. Had ordered 3 different styles to go with a wedding outfit. Was hard to decide but went with a slightly higher heel but these were a close second.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Hello, thanks so much for your feedback.
I am so pleased you love your order, we hope you enjoy wearing it on many occasions and hope you can shop with us again soon!
Best Wishes, Phase Eight Customer Care.
Hi,
Thank you for your feedback! We're glad to hear that you found the dress to be well-made and pretty, although we're sorry to hear it didn't fit you quite right. Your input regarding the length in the body is valuable to us, and we'll take it into consideration for future designs. If you need any further assistance or recommendations for maxi bias cut dresses, please let us know.
Best regards.
Hello,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our return process easy and convenient with free postage.
We're sorry to hear that the item you received was not suitable for you. We understand that finding the perfect fit can sometimes be a challenge, and we appreciate your willingness to return the package.
Regarding your refund, we apologize for any delay you may have experienced. Our team is currently processing your return, and we aim to complete the refund as soon as possible. Please note that refunds can sometimes take a few business days to be processed and reflected in your account.
Kind Regards
