Hi there,
Thank you for your positive review! We are so pleased to hear you are happy with your skirt. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
“Great shoes, perfect fit, just a shame I didn’t get to wear them to the wedding I was attending as they arrived a day late (after paying next day delivery) and late afternoon, they arrived half an hour after I’d left the house after staying in all day when I should of departed in the morning”
Hello Karen,
Thank you for leaving this feedback. I am sorry to hear that your order reached you later than expected. I can see that the order was placed after 2 pm. To ensure the order will be delivered the next day, it must be placed before 2 pm. On this occasion, I can confirm the postage charges have been refunded.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your product, our service to you and fast delivery. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
“Sadly the fabric is stretched too tightly across the top, so I couldn’t get my feet into the shoe. A little bit more allowance and they would have been perfect (and i don’t have a high instep!)”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Hello,
I am so very sorry to hear that you received 2 different sizes of the same sandal and unavailable to re-order. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes. I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hello, thank you so much for the feedback. I am so sorry that your order was cancelled, I can since see we have resolved this however, I am so sorry for any inconvenience caused.
