Hello,
I am sorry to hear that we have let you down on your order this time as your shoes did not arrive on express delivery.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. Looking at your order we have been in touch with you regarding this, but if you still need our assistance with your refund our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're so pleased to hear your order arrived quickly and hope you are enjoying your new shoes.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
