“The first pair of shoes I ordered went missing in transit. I re ordered and received a worn pair with dirty soles. Also in the same box was a return note for these shoes from a different customer. The chat line cut me off twice. I was offered £15:as an apology eventually after waiting an hour of my life. Nothing wrong with the shoes, great product as usual. However, the service was very poor.”
Hello, Thank you for taking some time out to leave us some important feedback. I am truly sorry for the issues with this order and can see we have been in touch with yourself regarding this.
Here at Phase Eight, it is extremely important that our valued customers have an enjoyable and smooth shopping experience with us, and I am very disappointed that we have let you down on this occasion.I will make sure that this is passed on as this is not Phase Eight standards.
I do hope we can welcome you back to shop with us again soon and have a chance to show you our usual 5 star service.
Best wishes, Victoria @ Phase Eight Customer Care
Hi, it's great to hear that you found the Phase Eight bow court shoe in cobalt blue to be excellent. We appreciate your feedback and hope you enjoy wearing your stylish shoes!
Best Regards
