Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you had a great shopping experience with us!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
“Better quality control needed. I ended up ordering 3 pairs of the same boots to get ones that were reasonably satisfactory. The first pair had black marks all over them and were very creased as though they had been worn for a while, the second pair were the same, black marks again. They also had a lot of creasing on one of them with the top of the ankle sort of squashed down a bit. They also fitted smaller despite being the same size. I'm still deciding whether to keep the 3rd pair as the left boot has lots of creasing on the side where the right boot is smooth. Lovely boots but just not the quality I would have expected. A frustrating experience.”
Hello there,
Thank you for your feedback.
I am glad that our ordering and delivery service was seamless for you. I am however very sorry that this was not the case with the quality of the product.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you've had a great shopping experience with us!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hello
Thank you for taking the time to leave this feedback.
I am sorry to hear we have cancelled order and the item is still showing to be in stock, we only cancel an order if the item did not pass our quality check and was the last in stock.
The stock can take a short while to update on the website to reflect the stock in our warehouse however as this can still be seen on the website, I will raise this with our IT team to investigate the stocking feed issue to avoid any more disappointment.
kind regards
