“Gorgeous boots but had to return. Despite buying a size bigger than my usual size the foot and ankle were so narrow that I couldn’t get them on. Real shame as they are beautiful boots and the calf width would have been perfect.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the sizing of your new garment. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with your new purchase.
We hope to see you shopping with us again soon.
Kindest Regards,
Phase Eight Customer Care
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the service provided and we are so happy to hear that you are pleased with the fit and quality, I am incredibly sorry for the scratch on the Boots. I have now passed this on to our technical team to review for the future as we want our sizing and styling to be as accurate as they possibly can
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
