Hello Monica, thank you for taking the time to leave us feedback, and I am very sorry to hear that this is the service you have received from our couriers. this is not up to our usual standard at all, and I will pass this on to the relative people to investigate to ensure this does not happen again. The postage charges have been refunded; I can see on your order that the issue has been resolved. I am sorry for any inconvenience and disappointment this has caused.
Kind regards,
Phase Eight Customer Care.
Hello, thanks so much for the feedback. I am so sorry that you had a bad experience shopping with us, this is not the experience we want our customers to have. I am so sorry for any inconvenience caused, we hope you can enjoy shopping with us again soon.
Hi there,
Thank you for your feedback.
I am glad to hear you are happy with your new item.
We hope to see you shopping with us again soon.
Kind Regards,
Hobbs Customer Care
