“The shoes are lovely and made of very soft suede - they were very comfortable despite having quite a high heel. I have a wide foot but the shoe being suede would easily stretch - they were a bit on the orange side rather than true red and the heel was a bit too high for me. The ankle strap was comfy and has lots of holes for adjustment - would’ve probably kept them had they been a slightly darker red”
Hi,
We're glad to hear that you found the shoes to be nice, and we appreciate your feedback regarding the ordering process and delivery. We're sorry to hear that they weren't exactly what you were looking for. If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards.
Hi,
We're pleased to hear that you found our website very good and that purchasing and returns were easy to do in-store! If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards.
Hello,
Thank you for leaving such a positive review with us.
We are so happy to hear you are happy with your purchase and found our services quick and easy to use.
Thank you again for shopping with us and we look forward to providing you with this level of service again in the future.
Kind regards
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hi There,
Thank you so much for your feedback. I'm glad to hear that you're pleased with the products, but I'm sorry to hear about the high delivery and customs costs. International shipping and customs fees can sometimes be a challenge for online shoppers, and it's important to be aware of these potential costs.
“the shoes were sent back, they were shop faded and in a terrible state, I have no idea how any member of a team could have packed a pair of shoes in such a shoddy state, shame as really liked the style!”
Hello,
I am sorry to hear that we have let you down on your order this time.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. If you still need our assistance our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
