Hello there,
I am truly sorry to hear that we have let you down on your order this time because the packaging of your parcel was not perfect.
I can assure you that is not our usual level of service at all. Here at Phase Eight we are trying our best to have environmental packaging whilst making the packaging beautiful.
I will certainly raise these comments.
If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
