Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Hello,
Thank you for leaving a review with us.
It's great to hear we could provide you with a timely delivery service.
We are so sorry to hear you had to return the boots back to us. I can see on our systems that your gift card should be credited today.
If you have any further issues with this please do not hesitate to contact our customer service team for assistance.
We look forward to your next shop with us.
Kind regards
