Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with our returns service, I will be passing this onto the relative people to investigate for the future.
Kind regards,
Hello,
I am sorry to hear that we have let you down on our service to you on your click and collect order this time as your order was not delivered to the store as expected. Looking at your order I can see that we have been in touch and refunded you. If you need further assistance, please do contact our customer care team who will be happy to help you. I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
“Love it! Can’t wait to wear it (sadly didn’t arrive in time for the opening event I bought it for)
A slightly wider waistband would make for a more flattering fit”
Hi there,
Thank you for your feedback.
I am so sorry to hear your order took longer to arrive that usual. Please know this is not our usual standard of service.
I will pass this on to ensure this is looked into.
We hope to see you shopping with us again soon
Kindest Regards,
“Lovely skirt. Im 5ft 7in and its a great length. I wore it with a black top tucked in and a denim jacket with light coloured boots. Felt wonderful. It floats along when you walk.”
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
