“im very pleased with the skirt, even thought I thought the skirt will be more wintery- the material is very light and more appropriate for summer, but it can work for winter, with the right outfit”
“Quality control non existent as the skirt had a 3 inch tear across one of panels and the stitchng on the waistband was faulty. Not sure how these could have been missed.
It was a shame as I liked the item, but it made me not want to order a replacement”
Hi there,
Thank you for taking the time to leave us feedback and we are very sorry to hear that you received the faulty item, this is not what we would expect, and we can assure you this is by no means a common occurrence. We can see from your order that this issue has now been resolved as the item was returned and refunded, however, if there is anything else we can do for you please do not hesitate to contact us directly:
https://www.phase-eight.com/here-to-help/contact-us.html
Kind regards,
Phase Eight Customer Care
Hello,
I am so very sorry to hear that you received your Ilaria Flippy Mini Pearl Print Skirt in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes. Looking at your order I can see that we have refunded you, but if you still need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
