Hi there,
Thank you for your feedback. I’m sorry to hear that the cost of returns has been a concern for you. We understand how frustrating this can be and while the return costs can vary by country and are beyond our control, your feedback is important to us.
I will ensure your comments are shared with our team to help us look for ways to improve our services for international customers in the future. If you have any further questions, we invite you to contact us via email at webenquiries@phase-eight.co.uk and we will be happy to assist with your query.
Kindest regards,
Phase Eight customer care
