Good afternoon Igor,
Thanks for taking the time to leave us some feedback.
I am truly sorry for our clothes arriving to you in such a bad condition, this is not what we would expect at all and I am ever so sorry this happened to you.
In the extremely unlikely event this was to happen again, please do get in touch with Phase Eight Customer Care as we would love to have had the chance to rectify this for you.
I have sent you an email regarding this but I can confirm no delivery fee was paid for this order, sorry for any confusion.
We really hope you come back to shop with us again real soon so we can show you our usual 5-star service
Best wishes, Victoria @ Phase Eight Customer Care.
