Hello there, Thank you for sharing your experience with us. I’m very sorry for the delay and the frustration you’ve faced with this return. I understand how upsetting it must have been to wait so long for your refund. We will be reviewing our processes to ensure that a situation like this does not happen again.
I’m relieved to confirm that your refund has since been processed. We appreciate your patience and sincerely apologise for the inconvenience this has caused. If there is anything more we can do for you, please do not hesitate to reach out to us via email. Kindest regards,
Phase Eight customer care
Hi there! It's great to hear that your shopping experience with Phase Eight was easy and that the jacket met your expectations. Enjoy wearing it, and it's good to know it arrived quickly and well packaged!
Best Regards
