Good morning,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you faced with your return and our customer service response. This clearly wasn’t the level of service you should expect from us, and I completely understand your frustration.
It’s disappointing to hear that your original query wasn’t properly addressed and that the case was closed without a clear resolution. That’s not how we aim to handle customer concerns, and I’ll be sure to pass this feedback on so we can prevent it from happening again.
We also understand that needing to go back in-store to complete a return is inconvenient, especially when the process should have been smoother from the start. Please use the below link to retrieve a new returns label:
https://returns.narvar.com/phase-eight/returns?locale=en_GB
If there’s anything we can still do to help or make this right, please don’t hesitate to reach out to us directly—we’d really appreciate the opportunity to improve your experience with us.
Kind regards,
“This is a really useful lightweight blazer. I’ve ordered it in green having bought it in black in Jan 24 and worn it sooo much.
It’s non crease fabric. Will roll up in your case/handbag.”
Hello,
Thank you for taking the time to leave us feedback.
We are pleased to hear that you are happy with our service and our products, it is always nice to hear that we are on the right track in satisfying our customers.
Kind Regards,
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment has become faulty in the way it has, this is not the usual quality of our garments we can assure you. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our level of service.
We hope to see you shopping with us again soon.
Kindest Regards
Phase Eight Customer Care
