Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not received the correct refund.
I can assure you that is not our usual level of service at all. If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi there,
Thank you for your feedback, we're so pleased to hear you received your order quickly and you love your new item!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
