Hello,
Thank you for your review. It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. We have now updated out International order and returns , so please do visit the website. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hello Margaret ,
Thank you for taking the time to leave this feedback.
I am so sorry to hear that your beautiful new purchases arrived creased, this is not our usual high-quality standard, and we sincerely apologise for this. This is definitely not how we expect garments to arrive, and I am disappointed to see our usual quality check standards haven't been met by our dispatch team.
I will of course pass this feedback to the team to improve our future services. I am glad to see that you have now received your refund for the order.
kind regards
Phase Eight customer care
